Case · Infracommerce

Operational predictability for logistics and customer service, with lower cost and higher productivity.

01Context

Infracommerce faced growing challenges in predicting volumes and efficiently allocating teams across its distribution centers and customer service operation. Demand variability across clients and seasonality alternated peak and idle periods, making operating costs hard to control.

02Clavê's role

Structure a more integrated logic connecting demand forecasting, operational capacity, and planning — linking productivity and resource allocation to more efficient decisions.

03Capabilities engaged
  • Demand intelligence and planning
  • S&OP
  • Capacity simulation
  • Operational efficiency
  • Resource allocation
04Impact

Results that sustain the operation.

R$ 6 million
in annual cost reduction
73%
increase in productivity
55%
reduction in cost per order
Talk to Clavê

If your operations
are holding back
your strategy,
call Clavê.

Tell us about your context. We'll respond with an initial read on what may be holding back execution, structure, or cost — and where a longer conversation makes sense.