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Case · Telefônica

Shared services to increase efficiency and expand service capacity across corporate functions.

01Context

Telefônica needed to structure a shared services center for functions such as Accounting, Treasury, Logistics, Human Resources, and Asset Administration. The challenge was to organize a new structure capable of serving different areas with more efficiency, scale, and consistency.

02Clavê's role

Support the implementation of a shared services organization capable of centralizing corporate functions, improving efficiency, and expanding the structure's service capacity.

03Capabilities engaged
  • Shared services
  • Organizational design
  • Centralization of corporate functions
  • Administrative efficiency
  • Support operation structuring
04Impact

Results that sustain the operation.

85%
customer satisfaction
81%
employee satisfaction
20% EBITDA
from new services for large enterprise clients
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